Service Desk Support Specialist [JT- ITCS01]
Our client
Our client is a worldwide information technology services and solutions company. They provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology.
Our client opened its Budapest office in January 2007 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.
We are currently looking for talented individuals who are tri-lingual (English +German + Czech/Slovak) for IT Customer Specialist role.
Tasks
•Provide technical support over the telephone and via e-mail to clients
•Troubleshoot, diagnose and correct technical faults
•Be responsible to either solve the calls yourself, or assign and follow up calls until client functionality has been restored
•Work together with colleagues to share information, collaborate on problem solving and identify major service issues
Requirements
•Fluency in English•Native or close to native in the following languages: German and Czech or Slovak
•Customer-focused, self-motivated and have excellent communication skills
•Proficient in the use of Microsoft Office 2003.
