
2nd and 3rd Level Support Specialist [ZF-MSS23]
Our client
Our Client is one of the world’s largest and most respected financial services companies.
Tasks
• Monitor trouble ticket queues for issues and respond promptly to them.
• Perform troubleshooting and investigation of complex technical issues as escalated to us by the Service Desk and desk side support teams. The primary areas are Windows Operating System, Microsoft Office and web browsers.
• Perform change management duties, including creation, execution and validation of production changes.
• Deployment and management of security patches.
• Maintain and distribute the core Windows build.
• Maintain and monitor overall PC health.
• Support the software distribution and management processes, including packaging of applications and troubleshooting of software installation issues.
• Maintain the software distribution infrastructure
• Test new and changed components being introduced into the Windows environment.
• Develop scripts and other forms of automation as necessary to efficiently solve problems within the enterprise desktop computing space.
Requirements
• University or college degree (preferable in IT)• Fluent ENGLISH is a must!
• 3 years minimum experience operating as a Windows desktop support specialist
• Strong knowledge and proficiency in providing support and troubleshooting of either the Windows operating system and/or desktop applications:
- preferably in a demanding, large networked global enterprise environment, e.g. event log, GPResult, performance issues
- Networking issues – (DNS, DHCP)
- An understanding of Active Directory (GPO, OU, Groups)
- Microsoft Office products, including Outlook, Word, Excel (including formula use, macro/VBA), PowerPoint, Visio, Communicator, and MS Office plugins
- Internet Explorer and Mozilla Firefox. This includes knowledge of web development standards and protocols, experience with troubleshooting cross-browser compatibility issues, and experience with TCP/IP commands/ports
• Task automation using scripting languages PowerShell, Visual Basic, VB Script, Perl or equivalent.
Advantageous
• Virtualization technologies: VMware, XenServer, Citrix XenDesktop, Citrix Presentation Server / XenApp Technology
• Experience operating BigFix and creating fixlets
• Proficiency in T-SQL and SQL Server administration skills
• Kernel debugging skills




